Privacy Policy

2.1 Personal Information

We collect personal information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Feedback, complaints, and support requests
• User-generated content and route contributions
• Communication preferences and settings

2.2 Location Information

To provide accurate route planning and navigation services, we collect:

• Current location data when you use route planning features
• Start and destination points for route calculations
• Location history for improving route recommendations
• GPS coordinates and location-based preferences

2.3 Usage Information

We automatically collect information about your use of our service:

• App usage patterns and feature interactions
• Search queries and route requests
• Device information and technical specifications
• Performance data and error logs
• IP address and network information

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. Please refer to our Cookie Policy for detailed information about our use of these technologies.

We use the information we collect for the following purposes:

• Service Provision: To provide route planning, navigation, and transportation information services
• Personalization: To customize your experience and provide relevant route recommendations
• Communication: To respond to your inquiries, provide support, and send service updates
• Improvement: To analyze usage patterns and improve our services and user experience
• Safety and Security: To ensure the security of our platform and protect against fraud
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research and Development: To develop new features and enhance existing functionality

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Aggregated Data: We may share anonymized, aggregated data that does not identify individuals

Our service integrates with third-party services and platforms:

• Mapping Services: We use third-party mapping services (such as Mapbox) for route visualization
• Analytics: We use analytics services to understand usage patterns and improve our service
• Payment Processors: If applicable, we may use third-party payment processors for transactions
• Social Media: We may integrate with social media platforms for sharing features

These third-party services have their own privacy policies, and we encourage you to review them.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account information is retained while your account is active
• Location data is typically retained for up to 12 months for service improvement
• Usage analytics data may be retained for up to 24 months
• Legal and regulatory requirements may require longer retention periods

You may request deletion of your data, subject to legal and contractual obligations.

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.